Hotels & Hospitality · WiFi Marketing

Every guest who checks in is a
marketing contact for life.

From the moment a guest connects to your hotel WiFi, Centipid captures their details, upsells your services mid-stay, collects reviews after checkout, and brings them back with a return-stay offer months later. Layer in guest and booking context so campaigns respect stays, packages, and reservations — not just a raw email list.

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AM
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500+ businesses worldwide trust Centipid

Guest Journey — Riverside Hotel
1
Check-in · WiFi Login
Lead Captured Automatically
Name + email from Google login — zero friction
Auto
2
Day 1 · In-Stay Upsell
Spa & Dining Promotion
"20% off our rooftop restaurant tonight."
Email · 4hrs
3
Checkout + 2 hours
Google Review Request
While the experience is still fresh.
Auto-triggered
4
6 Months Later
Return-Stay Discount
"We miss you — 15% off your next stay."
SMS + Email
3.2×
More reviews
29%
Upsell rev.
22%
Repeat bookings
Who it's forBoutique hotelsLodgesGuesthousesServiced apartmentsSafari campsResortsB&Bs
3.2×
More Google reviews
+29%
In-stay upsell revenue
22%
Higher repeat bookings
100%
Automated — zero manual work
The challenge
Hotels have a captive audience for 2–7 nights but most waste it entirely — no upsell, no review collection, no follow-up after checkout. Guests check out and disappear forever, even though you could be managing guest profiles, stays, and bookings alongside WiFi-driven campaigns.
  • Check-in WiFi capture — guest name and email captured from Google login the moment they connect. Verified, accurate data.
  • Guest & booking context — align automations with check-in/out, room type, and packages when connected to your PMS or booking tools, so offers feel relevant — not generic blasts.
  • In-stay upsell campaigns — spa, restaurant, room upgrade, and airport transfer offers sent mid-stay automatically.
  • Post-checkout review prompt — Google or TripAdvisor review request sent 2 hours after checkout while memory is fresh.
  • Return-stay discount — exclusive discounted rate sent to every guest 6 months after their last stay.
  • Multi-property dashboard — manage your entire hotel group from one account with per-property analytics.
3.2×
More reviews
29%
Upsell uplift
22%
Repeat bookings

"We went from 40 Google reviews to over 300 in 4 months. The post-checkout review automation is extraordinary — guests love the perfectly timed follow-up."

AM
Adaeze Mensah
GM, Riverside Boutique Hotel — Lagos
Guest Journey — Riverside Hotel
1
Check-in · WiFi Login
Lead Captured Automatically
Name + email from Google login — zero friction
Auto
2
Day 1 · In-Stay Upsell
Spa & Dining Promotion
"20% off our rooftop restaurant tonight."
Email · 4hrs
3
Checkout + 2 hours
Google Review Request
While the experience is still fresh.
Auto-triggered
4
6 Months Later
Return-Stay Discount
"We miss you — 15% off your next stay."
SMS + Email
3.2×
More reviews
29%
Upsell rev.
22%
Repeat bookings
Campaign Templates

Pre-built for Hotels & Hospitality WiFi Marketing.
Live in minutes.

Every Centipid plan ships with these ready-to-run campaigns. Set them up once — they run automatically forever.

Check-in Welcome

Sent when a guest connects to WiFi. Introduces hotel services, includes the WiFi password and a property guide.

Template included

Day 1 Spa & Dining Upsell

Automated in-house restaurant or spa promotion sent 4 hours after check-in while the guest is settled.

Template included

Post-Checkout Review Request

Google or TripAdvisor review prompt sent 2 hours after checkout — proven highest-response-rate timing.

Template included

Missed-Upsell Reminder

If a guest hasn't engaged with upsells by Day 2, a gentle second prompt fires for remaining services.

Template included

6-Month Return-Stay Offer

Exclusive discounted rate sent to past guests 6 months after their last stay to drive repeat bookings.

Template included

Anniversary Stay Deal

Sent on the anniversary of a guest's first stay. Works exceptionally well for honeymoon guests.

Template included
How It Works

Up and running in
three simple steps.

1

Connect Your Hotel Router

Works with Cisco Meraki, Ubiquiti UniFi, or MikroTik. Our team configures it remotely — live in 24 hours.

2

Brand Your Guest Portal

Upload your hotel logo, set your colours, add a welcome photo. Guests see your brand, not a generic form.

3

Automations Handle Everything

Guest connects → lead captured. Checks out → review request fires. 6 months pass → return offer sent. All automatic.

Other Industries

Centipid works for
every type of business.

4.2×
Restaurants & Cafés
Drive repeat visits and collect reviews through your restaurant WiFi.
Learn more →
94%
Events & Venues
Capture every event attendee and market to them for future bookings.
Learn more →
50K+
Universities
Manage thousands of concurrent users across multiple zones.
Learn more →

View all industries →

Your WiFi is already on.
Put it to work.

Join 500+ businesses worldwide using Centipid to turn every guest login into a growth opportunity.

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